When you place an order online at PromDressPrincess.com, you can be confident that you will receive a new, fresh dress in the size/color that you request. (Please consult the correct vendor size chart to determine the size you would like to order). If you have questions regarding what size to order please do not hesitate to contact us at 973-992-3535. Your personal stylist will be happy to review your measurements with you to help determine what size you should order.
Please note that our online return policy and in-store return policy are different.
Online Return Policy/Terms and Conditions
At PromDressPrincess.com we hope you love your purchase; however if for any reason you are not completely satisfied with your online purchase, you may return or exchange your merchandise by requesting a Return Authorization (RA) within 2 days of receiving your order for an online store credit only (less any shipping costs and a 10% restocking fee). The two day eligibility to request a return begins on the day that our shipping provider indicates the dress was delivered to you. We ship all items with tracking numbers for this purpose and will go by what the provider indicates as the delivery date to you.
A stated wear date is required for all purchases on PromDressPrincess.com . Under no circumstances will a return or exchange be accepted past the customer's stated wear date. If you choose not to indicate your wear date, the return policy is no longer applicable to your order and it will be considered a Final Sale.
Once you have placed an order with PromDressPrincess.com , you may not cancel your order, unless the item ordered is not able to be delivered prior to your stated wear date.
Exchanges are subject to item availability. If you choose to exchange your item for a different size or color (if available), all return fees apply and you will be asked to make payment for the balance due, if applicable, for the new exchange. If the new item is priced lower than the original, a store credit will be issued for the balance due to you minus all return fees. All exchanges are final sale. All items purchased using online store credit are final sale. Please note that online credits cannot be used in store. Store credits cannot be used for shipping charges. Store credits are valid for six months from date of original purchase.
Special Order Items: Special orders are orders for items that are not in stock and are not scheduled to come into stock. A PromDressPrincess.com representative will notify you prior to confirming your order and you will be offered the option to place a special order. Special Order Items are Final Sale. Once a special order is confirmed, via email, there will be no option for a return, exchange, or cancellation.
We never special order dresses that will not be available by your stated wear date. If this is the case, your order will automatically be cancelled and your credit card will not be charged.
Please check your order carefully before submitting.
Please Note: Some dresses may have zippers that do not lay completely smooth when the dress is put on. This is due to the fabric of these dresses being cut on the bias (angle). It is not a defect. It is necessary for the manufacturer to design some dresses with fabric cut like this. It is what make the fabric drape as well as it does. . We will not be responsible for this possibility. Color can vary with type of computer monitor used to view our website, hence we cannot guarantee an exact match for color. Dye lots and print placements may vary. We are not responsible for this eventuality.
IN-STORE RETURN POLICY
ALL SALES ARE FINAL. No refunds, exchanges or store credit will be given. Cancellation of your event is not grounds for cancellation of your order or refund. Special order, custom order deposits are non-refundable.
To Obtain a Return Authorization: All return requests must be submitted via email. You must request a return at email@example.com within two days of receipt of your dress. We ship all items with tracking numbers which indicate the date shipped and date received. Once your email has been received, you will receive an RA number, via email, within 24-48 hours.
Please Note: All returns or exchanges must be postmarked within 4 days of your receipt date and prior to your stated wear date. Any returns or exchanges postmarked after 4 days of your receipt date, shipped on or following your stated wear date and/or without a return authorization number will be returned to you at your shipping expense.
You are responsible for all shipping charges. The dress must be sent back to us with insurance, tracking and signature required, as we cannot be held responsible for lost packages. Please make sure you use the original packaging that was used when the item was shipped to you. Please have your RA number clearly printed on the outside of the box.
Returned goods must be returned in original condition. We 100% inspect all items we ship out to insure there are no damages. Returns are inspected upon receipt. Items must not have been worn, washed, altered, and must have all original tags attached and be in original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you. You must write the return authorization number on the outside of the box. A store credit will be issued upon receipt of the item in the original condition. Shipping charges are not refundable.
We have the right to refuse a return if the return instructions are not followed.
All International Orders are Final Sale.
All Sale Merchandise Purchases are Final Sale.
All Jewelry and Accessory Purchases are Final Sale.
Please be assured that we respect and protect your privacy. All credit card transactions are secure.